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Director of Marketing Program Management & Costa Rica Site Lead

Marketing, Heredia, Costa Rica

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SurveyMonkeyis a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

What we’re looking for

We are seeking a strategic Director of Marketing Program Management to lead our marketing program management initiatives while also serving as the site lead for our newly established office in Costa Rica. The ideal candidate will have a strong background in marketing project and program management, with the ability to drive cross-functional collaboration and deliver successful marketing initiatives. Additionally, this person will also be a key member of our leadership team, responsible for establishing and driving the overall strategy, growth, and success of our Costa Rica operations.

What you’ll be working on

Site Lead (20% of time)

Strategic Leadership: Develop and execute the strategic vision for the Costa Rica office, aligning it with the company's global objectives. Provide high-level guidance on business development, market positioning, hiring and expansion opportunities.
Operational Excellence: Oversee the setup and efficient operations of the new office, ensuring compliance with local regulations and alignment with company standards. Lead initiatives to enhance operational efficiency, scalability, and overall effectiveness.
Financial Oversight: Develop and manage the budget for the Costa Rica office, ensuring fiscal responsibility and resource optimization while also ensuring compliance with local laws, regulations, and industry standards.

Program Management, Marketing (80% of time)

Strategic Planning: Drive integrated marketing planning, establish the team's business rhythm, and ensure programs are aligned with strategic objectives. Identify key initiatives, priorities, and milestones to drive marketing success.
Program Governance: Develop and implement standardized program management methodologies, processes, and templates to ensure effective coordination, communication, and execution of marketing programs. Define roles, responsibilities, and accountabilities within the marketing program management function.
Cross-Functional Collaboration: Collaborate with marketing teams, product teams, sales teams, and other key stakeholders to define program requirements, objectives, and deliverables. Foster strong relationships and facilitate alignment across teams to drive cohesive marketing initiatives.
Project and Program Management: Oversee the planning, execution, and delivery of marketing programs, campaigns, and initiatives. Bring together siloed efforts into integrated workstreams with clear scopes, timelines, budgets, and resource requirements defined. Monitor progress, manage risks, and ensure quality execution of marketing programs.
Performance Monitoring and Optimization: Establish metrics, KPIs, and performance targets to measure the effectiveness of integrated marketing programs. Monitor program performance, analyze data, and identify opportunities for optimization and improvement.
Stakeholder Engagement: Engage with senior leadership, key stakeholders, and cross-functional teams to provide regular updates on program status, progress, and outcomes. Present program insights, findings, and recommendations to inform strategic decision-making.
Team Leadership and Development: Lead and mentor a high-performing marketing program management team, providing guidance, support, and professional development opportunities. Foster a culture of collaboration, innovation, and continuous improvement within the marketing organization.

We’d love to hear from people with

Has 10+ years’ experience in project/program management, specifically within a marketing domain
Has a proven track record of transforming PMO capabilities and program performance
Strong strategic thinking and analytical skills, with the ability to translate business goals into actionable marketing programs and initiatives.
Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
Proficiency in project management tools and software (e.g., JIRA).
Solid understanding of marketing principles, strategies, and best practices across various channels and platforms.
Demonstrated ability to manage multiple projects simultaneously, prioritize competing demands, and meet tight deadlines.
Proven track record of budget management, financial analysis, and resource allocation.
Proven executive leadership experience in a multinational tech company or a similar industry.
Deep understanding of the Costa Rican business landscape, labor laws, and regulatory environment.
Ability to communicate written and orally in English at the B2+ level

This opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Apply now