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SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customize online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

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Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

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Contact SalesLog in
Contact SalesLog in

Customer Operations, Heredia, Costa Rica

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We are seeking a dynamic and experienced Enablement Program Specialist to design, implement, and optimize enablement programs that drive revenue growth and enhance team performance. The ideal candidate will have a proven track record in enablement or 2-3 years of sales experience, coupled with exceptional program management skills and a passion for empowering sales and customer success teams to succeed.

We are looking for a self-starter, strategic thinker, and collaborative team player with a growth mindset. This role requires a focus on measurable outcomes and the ability to foster alignment across teams.

What you’ll be working on

  • Program Development & Execution
    Design and implement scalable enablement programs that align with company goals and revenue targets. These will be focused on improving win rates and NRR, increasing AOVs, and accelerating time to close.
  • Performance Analytics & Reporting  
    Track and measure the impact of enablement programs on key metrics, such as pipeline generation, deal velocity, and quota attainment. Provide actionable insights to sales & CS leadership to refine strategies and processes.  Analytical mindset with experience using data to inform decisions and strategies.  

Develop tools, resources, and playbooks to support sales and CS team effectiveness across the deal cycle.

  • Collaborate with cross-functional teams
    Serve as a trusted partner to sales and CS leaders by understanding their challenges and providing tailored enablement solutions. Foster a culture of continuous improvement and collaboration within their organizations.
    Also work with teams like Marketing, Product, and Operations to ensure consistent messaging and alignment with sales strategies.  

We’d love to hear from people with

  • Experience: 2+ years of proven track record in enablement, program management, or a related field within a B2B sales environment. Enjoys a fast-paced, high-growth environment.  
  • Strong project management abilities including planning, execution, and stakeholder alignment.  
  • Tool Proficiency: to drive successful enablement strategies
  • Strategic Thinker: Ability to devise and implement innovative strategies to boost sales productivity and skill development for diverse selling teams.
  • Communication Skills: Strong verbal and written communication skills, capable of delivering engaging training programs and crafting impactful. Exceptional communication and presentation skills, with the ability to influence at all levels of the organization.  
  • Methodology Expertise: Familiarity with sales methodologies such as Sandler and MEDDICC, SPIN Selling, or Challenger Sales with a proven ability to integrate these into enablement programs effectively.
  • Knowledge of adult learning principles and instructional design.  

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

#LI - Hybrid

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow.  We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.