EU Digital Services Act Information

LAST UPDATED: February 15, 2024

SurveyMonkey is committed to facilitating a safe and secure environment for our users, site visitors, and recipients of our services. We address reports and complaints in accordance with our Acceptable Uses Policy, Terms of Use, Governing Services Agreement, and other relevant policies. 

SurveyMonkey employs robust prevention and identification methods to guard against illegal and malicious content and misuse of our services. We utilize machine-learning models and human data analysis and are constantly refining our methods based on ongoing monitoring of platform usage. We strive to respond quickly and efficiently in identifying and preventing misuse of our services. 

All requests are closely reviewed by a member of our team and addressed according to our policies, agreements, and workflows. We take seriously our responsibility in ensuring a timely and appropriate reaction and response to illegal or malicious content. 

For purposes of the Digital Services Act, SurveyMonkey Europe UC has designated a single point of contact for direct communications with European regulatory authorities. English is the preferred language for communication with this point of contact. Please include your full name and the name of the EU-based authority you represent. We’ll also need an email address to contact you, which should be associated with the relevant EU-based authority.  

Per our Acceptable Uses Policy, if you have a concern that someone's use of our Services is in violation of our policy, please contact us by filing an abuse report. Please include the URL of the survey/form/application/questionnaire or other content at issue.