All of the AI and machine learning we use in our products is designed to empower our customers to get fast answers to their critical questions—taking the guesswork out of survey creation and analysis. We believe that transparency builds trust; that’s why we’re open about our use of AI and machine learning, and why we’re committed to giving our customers opportunities to share their feedback about these capabilities. We know that AI is constantly evolving and we strive to help our customers keep up and get ahead with the help of both our products and research.

SurveyMonkey Genius features are available in our product throughout the survey creation, fielding, and analysis steps. Feature availability can differ by region and by plan.

Yes. We’re constantly improving our AI and machine learning models and approaches by leveraging the latest techniques available—this helps us ensure the best possible experience for our customers. In addition, a lot of our features that leverage AI and machine learning include feedback loops for our customers to provide corrections. This data is then fed back into our AI and machine learning features and allows us to constantly improve our predictions and recommendations.

To understand how we use personal information, and learn about our data policies and your rights, please read our privacy basics page. To understand our security practices and responsibilities, please read our security statement.