Products
Product Overview
SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.
SurveyMonkey
Get data-driven insights from a global leader in online surveys.
Features
Explore core features and advanced tools in one powerful platform.
SurveyMonkey Forms
Build and customize online forms to collect info and payments.
Integrations
Integrate with 100+ apps and plug-ins to get more done.
Market Research Solutions
Purpose-built solutions for all of your market research needs.
SurveyMonkey Genius
Create better surveys and spot insights quickly with built-in AI.
INDUSTRIES
Healthcare
Education
Technology
Government
Financial Services
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ROLES
Marketing
Customer Experience
Product
Human Resources
Research
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USE CASES
Online Polls
Registration Forms
Employee Feedback
Event Feedback
Customer Satisfaction
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Templates
Net Promoter Score
Measure customer satisfaction and loyalty for your business.
Customer Satisfaction
Learn what makes customers happy and turn them into advocates.
Website Feedback
Get actionable insights to improve the user experience.
Contact Information
Collect contact information from prospects, invitees, and more.
Event Registration
Easily collect and track RSVPs for your next event.
Event Feedback
Find out what attendees want so that you can improve your next event.
Employee Engagement
Uncover insights to boost engagement and drive better results.
Meeting Feedback
Get feedback from your attendees so you can run better meetings.
360-degree employee evaluation
Use peer feedback to help improve employee performance.
Course Evaluation
Create better courses and improve teaching methods.
University Instructor Evaluation
Learn how students rate the course material and its presentation.
Product Testing
Find out what your customers think about your new product ideas.
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Pricing
Enterprise
Resources

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Case Study

Lionbridge improved customer sentiment by 86% with SurveyMonkey and Microsoft Power BI

Lionbridge, a global translation and localization services company, aims to personalize every customer relationship. When looking to launch a Net Promoter Score (NPS®) program and increase customer satisfaction, Lionbridge needed a suite of tools that could integrate several sources of data and make insights actionable.

Leveraging SurveyMonkey and Microsoft Power BI, Lionbridge built a systematic way to track customer feedback and apply it across the organization. Individual teams and executives use the reports to create improvement plans and offer kudos, and customer service employees can connect with individual customers to resolve issues.

Download the case study to learn how Lionbridge is ensuring that customers feel individually cared for while using data to make big business decisions.

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Download the case study

Learn how Lionbridge saw an uptick in NPS with SurveyMonkey and Power BI.

Download

INDUSTRIES

ROLES

USE CASES

Lionbridge improved customer sentiment by 86% with SurveyMonkey and Microsoft Power BI

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