Products
Product Overview
SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.
SurveyMonkey
Get data-driven insights from a global leader in online surveys.
Features
Explore core features and advanced tools in one powerful platform.
SurveyMonkey Forms
Build and customize online forms to collect info and payments.
Integrations
Integrate with 100+ apps and plug-ins to get more done.
Market Research Solutions
Purpose-built solutions for all of your market research needs.
SurveyMonkey Genius
Create better surveys and spot insights quickly with built-in AI.
INDUSTRIES
Healthcare
Education
Technology
Government
Financial Services
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ROLES
Marketing
Customer Experience
Product
Human Resources
Research
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USE CASES
Online Polls
Registration Forms
Employee Feedback
Event Feedback
Customer Satisfaction
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Templates
Net Promoter Score
Measure customer satisfaction and loyalty for your business.
Customer Satisfaction
Learn what makes customers happy and turn them into advocates.
Website Feedback
Get actionable insights to improve the user experience.
Contact Information
Collect contact information from prospects, invitees, and more.
Event Registration
Easily collect and track RSVPs for your next event.
Event Feedback
Find out what attendees want so that you can improve your next event.
Employee Engagement
Uncover insights to boost engagement and drive better results.
Meeting Feedback
Get feedback from your attendees so you can run better meetings.
360-degree employee evaluation
Use peer feedback to help improve employee performance.
Course Evaluation
Create better courses and improve teaching methods.
University Instructor Evaluation
Learn how students rate the course material and its presentation.
Product Testing
Find out what your customers think about your new product ideas.
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Pricing
Enterprise
Resources

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Guide

AI in the customer experience: The ups, downs, and up-and-coming opportunities

Get AI right with applications that delight both customers and employees and avoid the traps they both hate.

Our latest research uncovers trends in how customers feel about AI from the companies they buy from and touches on their first-hand experiences, acknowledging both the advantages of AI in CX and the shortcomings.

Get AI in customer experience right.

Learn where AI falls short, where consumers love it, and how to leverage it to get ahead.

Get the report

Download the report today and learn:

The impact of customer service chatbots on NPS®
Innovative AI use cases that customers are excited about
Whether people think they can tell the difference between AI-generated content and human-generated content
How companies can use feedback to adopt new AI and test how it's working

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

INDUSTRIES

ROLES

USE CASES

AI in the customer experience: The ups, downs, and up-and-coming opportunities

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