Guide
Report: Worldwide NPS® revealed
Key findings from our Net Promoter Score® survey to help you navigate global, cultural, and social differences in new markets
What do consumers in Japan value in a brand? What is the most important thing to consumers in India? We talked to consumers in 9 countries to understand what drives customer satisfaction, purchase decisions, and loyalty.
In this new report, you’ll discover:
- Which countries have the highest and lowest NPS—and what drivers customer satisfaction
- The top purchase drivers—from quality to innovation to ease of use—in each country
- How you can collect feedback that uncovers the local social and cultural preferences of your target market
- How things like social interactions, generations, and gender impact NPS by country
Uncover Net Promoter Scores® worldwide
New data on what consumers care about in countries around the world
NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
