Did you know that 42% of customers will pay more for a friendly, more welcoming customer experience? Yet only 8% of customers report that companies always exceed their expectations.
Customer support is at the front lines of your customer experience program, ensuring that every interaction reflects positively on your brand and fosters long-lasting customer relationships.
Leverage this Customer Support Satisfaction Survey Template to measure the success of your customer support team. With this survey you will learn your customer’s challenges and how your support team impacts retention like:
Create a survey using the Customer Support Satisfaction Survey Template. Use your insights to address pain points, create a better customer experience, and exceed customer expectations for a returning customer base.
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.
Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.
Read about our customers, explore webinars, and get guides on collecting feedback in your industry.
Get tips on how to create better surveys, hear the latest product news, or check out our research.
Access tutorials on how features work, learn more about billing, and contact Customer Support.
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
New research on the role of data on the employee experience; how it impacts decision making, worker confidence, and trust in teammates and leaders
New research on workplace trends and how employees are balancing personal time, working from home, and the gap in remote and in-office work
Improve your customer experience by measuring your company’s CSAT score and addressing feedback. Send CSAT surveys with SurveyMonkey.